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How it works

Our consultation process is designed to provide you with a personalised, holistic menopause treatment plan, and the ongoing care and support that will help you take control of your menopause symptoms. Our typical patient journey is outlined below and, as you'll see, we’re with you every step of the way.

Book an appointment

The first step is to book a video or phone appointment at a time that suits you.

Initial consultation

In a 45-minute initial consultation with one of our menopause experts, your doctor will listen to your story and work with you to determine the best evidence-based approach to help you take control of your symptoms, and from that create a holistic menopause treatment plan that’s right for you.

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If it’s 2 years or more since you’ve been seen by one of the doctors in our clinic, you’ll need to book a 45-minute consultation so that our doctors have enough time to assess any changes in your health or circumstances.

Personalised holistic treatment plan

Your doctor will email your personalised holistic treatment plan to you within five working days of your consultation. This will include advice and recommendations on medication, any further supplementation, lifestyle changes, and coaching or therapy.

Follow-up consultation

We recommend a three-month follow-up after your initial consultation and at least annually thereafter (you can, of course, always come back sooner if you like). This is so your doctor can review your progress and symptoms with you, and make any necessary adjustments to your plan. Our follow-up consultations last 25 minutes.

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If we recommend medication as part of your treatment plan, your prescription will be handled by Pharmacierge (a pharmacy concierge that delivers straight to your door). They will send a text message on the same day the prescription has been issued to arrange payment. Once payment has been received they will post your medication directly to you.

Blood tests

If a blood test is recommended by your doctor, this will be taken care of by Medichecks. During your appointment, you and your doctor will discuss whether you’d like the blood test to be:

  • Self-administered at home
  • Administered by a nurse at home
  • Administered by a nurse at a Medichecks clinic

Once payment has been received for the blood test, Medichecks will be in touch with you directly to make the arrangements.

Depending on the reason for the test, your doctor will either email you the results or ask that you make a follow-up appointment.

Hormone Replacement Therapy and testosterone

If your doctor recommends HRT or testosterone, follow-ups will be required to keep an eye on the treatment and your health. Your doctor will discuss the details with you.

Please speak to your GP or gynaecologist before you come to us if:

  • Your periods have become heavier or longer and/or if you are having spotting in between your periods or bleeding after sex.
  • You start bleeding after having had no bleeding for over a year.
  • You’re over the age of 55 and still experiencing bleeding, but aren’t taking hormones or HRT.

Please note that we are unfortunately not able to provide video/telephone consultations to patients living outside the UK, Channel Islands or the Isle of Man.

If you have further questions, please visit our FAQs for more information.

Join the pause. community

We’ve created pause. as a space for women to come together and share stories about their menopause experience, ask questions, and to find support and inspiration. We'll also share the latest news and updates on the menopause from our experts.

Want to be the first to hear our latest news? Join our pause. community today.

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Book a consultation

Whether you want to discuss your symptoms, create a treatment plan that's right for you, understand some test results or have a check-up, the highly experienced doctors in our menopause clinic are here to help you.

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Contact My Menopause Centre

  • General enquiries:
  • Book appointments online: Log into your account and go to 'My appointments'
  • Book appointments by phone: 0333 444 1067
  • Website: