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We have recently been rated ‘Outstanding’ by the Care Quality Commission (CQC). This is the highest possible rating and is rarely awarded.
We are delighted to announce that following a recent routine Care Quality Commission (CQC) inspection, we have been awarded an overall ‘Outstanding’ inspection rating. This is the highest possible rating and is rarely awarded.
This extraordinary achievement would not have been possible without the hard work and dedication of our incredible team – the brilliant menopause doctors in our clinic, our nurses, our patient support and operations team, and our pause. community team.
The full inspection report can be downloaded from the CQC website by clicking here.
The Care Quality Commission (CQC) inspects health and adult social care services in England to make sure that they provide safe, high-quality care.
As the independent regulator, it is the CQC’s job to register, inspect and monitor the quality of the service provided. The CQC inspects a service based on the five following questions:
1. Are services safe?
2. Are services effective?
3. Are services caring?
4. Are services responsive to people’s needs?
5. Are services well-led?
At the end of an inspection, a summary is given of what was found and the highlights of the inspection. Any suggested improvements are discussed, and the final inspection rating is confirmed.
The possible ratings are as follows:
– Requires Improvement
– Outstanding (That’s us!)
If a service needs to improve, CQC will take action to make sure this happens.
Our mission is to empower women to take control of their menopause and thrive. We believe passionately in demystifying the menopause, raising awareness of the symptoms, and supporting women through their menopause transition with evidence-based information, advice, and personalised care. We recognise that not every person will have the option to avail of a private menopause consultation which is why we provide so much expert content for free on our website, our social channels, and through live events. In addition, our Menopause Questionnaire results in a free, personalised menopause assessment and advice on a range of treatment options.
All the doctors and nurses in our clinic are experts in menopause and listening is at the heart of everything they do – it helps them understand our patients’ symptoms, goals, and needs. We know that every woman’s experience of the menopause is different and that there isn’t a one-size-fits-all approach. Our doctors and nurses share the latest evidence-based information and advice, and work with their patients to create a personalised treatment plan.
The CQC rated us as ‘outstanding’ based on the following findings (taken from their report):
We’ve created pause. as a space for women to come together and share stories about their menopause experience, ask questions, and to find support and inspiration. We'll also share the latest news and updates on the menopause from our experts.
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Whether you want to discuss your symptoms, create a treatment plan that's right for you, understand some test results or have a check-up, the highly experienced doctors and nurses in our menopause clinic are here to help you.Book now