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Direct URL: https://www.mymenopausecentre.com/privacy-policy/
Whether you are a registered patient or a member of our digital community, your personal data is of the utmost importance to My Menopause Centre. We use your data to provide an excellent healthcare service, relevant and helpful communications and to facilitate your interaction with our online community. We value the trust you place in us and will never misuse your data or abuse it in any way.
As a registered provider of healthcare services, we take great care when handling your sensitive data. We understand the importance of protecting your right to privacy, and as a wholly-digitalised business, have taken great care to ensure we keep your personal data safe and secure.
Our reputation depends on the integrity of our service to you, therefore, we remain committed to the ongoing review of our data storage and processing to give you peace of mind. We will remain open and honest, and comply with the transparency obligations of your right to be informed.
You will find detailed information here about how we collect, process and store your personal data in line with the UK General Data Protection Regulation (UK GDPR).
My Menopause Centre Limited is a company registered in England and Wales with company number 12586554.
We currently collect and process personal information about you, including your name, age, and contact details. We also collect what is classed as ‘special category data’ – personal data that needs more protection because it is sensitive. Specifically, this includes:
We use special category data to help us assess your individual needs and provide the right treatment, products, and services.
Most of the personal, sensitive, and medical information we process is provided to us directly by you. You are responsible for the accuracy of the information that you provide to us.
|You have registered as a website user to purchase a product, leave a comment or sign up to clinician services.||When you register as a website user to purchase a product, interact with our online community, pause, or register for clinician services, you will provide personal information such as your name, contact details, gender and date of birth.|
|You have completed our online menopause assessment questionnaire||When you complete the menopause assessment questionnaire you share your email address with us so that we can send you your personalised report. You may also share sensitive information on your health and lifestyle that we use to determine your personalised report and tailor any subsequent healthcare provision you choose to engage with us for.|
|You have signed up to our online community||When you register to engage with other users within our online community, pause, you will provide personal information such as your name, contact details, gender and age. Only your name will be shared with other community users. We will not share contact details or sensitive information.|
|You have completed one of our online contact forms or surveys||You may choose to contact us via an online contact form or provide feedback via a customer satisfaction survey. You will be asked to provide your name and contact details so we can respond to you appropriately.|
|You have sent us an email or a letter||If you write to us by email or letter your details may be recorded as a contact so that we can fulfil the purpose of your enquiry. Your details will be stored and processed safely and securely and you will not be opted in to marketing communications unless you express your wish to do so.|
|You have contacted us by telephone||If you contact us by telephone your details may be recorded as a contact so that we can fulfil the purpose of your enquiry. Your details will be stored and processed safely and securely and you will not be opted in to marketing communications unless you express your wish to do so.|
|You have registered as a patient with My Menopause Centre||When you register as a private patient of My Menopause Centre you will need to provide an up-to-date photographic ID for identification purposes during consultations.|
|You have shared this information during an appointment||During an initial consultation or routine appointment, you may disclose personal and sensitive information to your clinician. This information is treated in the strictest confidence and stored and processed in line with UK legislation.|
We also receive personal information indirectly, from the following sources in the following scenarios:
|You have attended one of our events||If you attend an in-person or virtual event featuring My Menopause Centre, you may have opted in to sharing your personal and contact information with My Menopause Centre. You may receive a follow-up communication from us but will be able to opt out of any communications easily.|
|You have opted into marketing and have posted publicly on social media||We may collect anonymous information from customers from social media to help us continue to better understand your needs and concerns.
We may share anonymous data, for example, demographic information, with platforms such as Facebook for the purposes of serving you relevant content through paid advertising.
|You have used our third-party prescription service, from Pharmacierge||We partner with Pharmacierge to process payment for and fulfil your prescription and repeat prescription ordering. Once you have ordered a prescription online, we process your information safely and securely in accordance with UK GDPR legislation. The data we provide to Pharmacierge is your telephone and email contact details and the data we receive is the current status of your order.|
|You have used our third-party blood testing service, Medicheck||We partner with Medichecks to provide blood testing services. Once you have ordered a blood test, we process your personal information and blood test results safely and securely in accordance with UK GDPR legislation. The data we provide to Medichecks is your telephone and email contact details. The data we receive is the status of your order and your test results and analysis.|
For us to provide the level of service and care that you need it is really important that the information you provide at any point during your engagement with My Menopause Centre is accurate and up to date. If there are any changes to your contact details or personal information or if information relating to your health changes, please let us know. You can do so by telephoning us on 0333 444 1067.
You are responsible for the accuracy of the information you provide to us and we will not be responsible for any losses arising from any inaccurate, incomplete, inauthentic, or deficient data that you provide to us.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We collect anonymous information on our website via Google Analytics and Hotjar. We collect some information on how you interact with our website, such as using cookies or device IDs, to monitor our digital platform and the efficiency of our service. We do this so that we can continually improve our content and provide you with the very best customer experience.
We also use HubSpot analytics to monitor and analyse web traffic and to keep track of user behaviour.
Under the UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Our lawful basis for processing special category data under Article 9 is:
We meet the associated condition in UK law, set out in Part 1 of Schedule 1 of the DPA 2018, to store and process special category data for Health or social care purposes (Schedule 1, Part 1 (2).
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We use the information that you have given us in order to:
Where necessary, we may also use and disclose your personal data:
Strict confidentiality and data security provisions will apply at all times to any such audit and data use. We may share this information with:
There are times where you may be required to provide My Menopause Centre with specific permission to use and access your data. At these times, My Menopause Centre will provide you with all the details required in order for you to make your decision.
If you would like to change the information we hold about you, or want your information removed from our database, please contact us by advising that you wish to make a change by emailing the Data Protection Officer at email@example.com. You can use the “unsubscribe” option which will be included in our marketing email communications to opt-out of our marketing emails.
Your information is securely stored in the following locations:
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see your legal rights above for further information. In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We do not collect or process any payment information. All payment details entered into our website are processed through our third-party processor ‘Stripe’ and you can refer to their website to see how they will store all payment information and transaction details. We will not retain any payment information.
We use Google products and Hotjar to track the performance of our website:
We keep your medical records in accordance with national guidelines – Records Management Code of Practice 2020 – A guide to the management of health and care records. We will dispose your information in line with best practice described in the guidance. Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at Data Protection Officer at firstname.lastname@example.org if you wish to make a request. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising, the following personal data control mechanisms:
We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased [goods or services] from us and you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time (by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time). Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Please contact us at email@example.com if you wish to make a complaint.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address is:
Information Commissioner’s Office
Helpline number: 0303 123 1113
Whether you want to discuss your symptoms, create a treatment plan that's right for you, understand some test results or have a check-up, the highly experienced doctors and nurses in our menopause clinic are here to help you.Book now